top of page

Sales Agreement

Image by Boba Jaglicic





The subject of this contract is the Law No. 6502 on the Protection of Consumers and the Regulation on the Application Principles and Procedures of Distance Contracts regarding the sale and delivery of the product, the qualities and sales price of which are specified below, which the BUYER has ordered electronically from the SELLER's website. and determining the rights and obligations of the parties in accordance with the provisions of this contract.



Village Address : Sivriler Village, Demirkoy, Kirklareli

Istanbul Address : Atakent mah. Cevre Street Home Office No:6 Umraniye Istanbul

Phone: +905465291453



3. BUYER INFORMATION (Hereinafter referred to as BUYER.)


Address :

Phone :

Email :



It consists of the type, quantity, brand/model, color, quantity, sales price, payment method, and information at the time the order is finalized. This information may change without notifying the BUYER.


5.1 BUYER, on the website of, regarding the basic characteristics of the product subject to the contract, the sales price including all taxes, the payment method and the delivery, the costs of this will be covered by the BUYER, the delivery time and the full trade name, full address and contact information of the SELLER. declares that he has read the preliminary information and given the necessary confirmation in electronic environment.

BUYER; By confirming this contract electronically, the SELLER confirms that before the conclusion of the distance contracts, the address to be given to the Consumer by the SELLER, the basic features of the ordered products, the price of the products including taxes, payment and delivery information are correct and complete.

5.2 The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period. Any shipping fee regarding the delivery shown in Article 3 will be borne by the BUYER and will be reflected under the name of "Shipping Fee" on the invoice for his order.

5.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

5.4 The SELLER cannot be held responsible if the ordered product cannot be delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER. In case of damaged package; damaged packages should not be received and a report should be made to the cargo company official. If the courier company representative is of the opinion that the package is not damaged, the BUYER has the right to open the package and check that the products were delivered undamaged and to request that the situation be determined with a report.

After the package is received by the BUYER, it is accepted that the cargo company has fully fulfilled its duty. If the package is not accepted and a report is kept; The situation should be reported to the SELLER's customer service unit as soon as possible, together with the copy of the report remaining with the BUYER.

(However, in a possible cargo damage, as Turkish Oak Honey Family, we will do our best not to upset the BUYER as much as we can.)

5.5 The SELLER is responsible for the delivery of the contracted product in a sound, complete and in accordance with the qualifications specified in the order.

5.6 The SELLER may supply a different product of equal quality and price to the BUYER before the contractual performance obligation expires, provided that it is based on a justified reason. If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or conditions such as weather conditions that prevent transportation, interruption of transportation, stock / harvest restrictions, the SELLER is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In such a case, the BUYER shall not have the right to indemnify any additional material and moral damages. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 7 days. The SELLER cannot be held responsible for the delays caused by the Bank that will carry out the return process.

5.7 Prior to the delivery of the product subject to the contract, the BUYER who places an online order shall be deemed to have accepted this contract. The SELLER must be informed in advance for the signed copy.

5.8 The BUYER accepts and undertakes that the credit card information he has defined in the system during shopping is correct, and that he bears all legal and penal liability arising from the use of this credit card. After the delivery of the product, the credit card of the BUYER is not caused by the BUYER's fault.

If the relevant bank or financial institution does not pay the price of the product to the SELLER due to unfair or unlawful use by unauthorized persons, it is obligatory to send the product to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs belong to the BUYER. If the BUYER does not send the product back, in case the product price is not charged to the credit card for any reason or the product price is returned to the credit card, the product price will be transferred to the SELLER bank accounts without any warning.

5.9 The parties accept and declare that all computer records belonging to the SELLER will be taken as the sole and true exclusive evidence, in accordance with Article 193 of the HMK, and that the said records constitute a contract of evidence.

In accordance with this membership agreement, the SELLER has the authority to send notification e-mails to its members' registered e-mail addresses and information SMS to their mobile phones, and upon approval of this membership agreement, the SELLER has accepted the sending of notification e-mails to the e-mail address and information SMS to their mobile phone. will be counted.

This contract becomes valid after it is electronically approved by the BUYER (after membership is completed) and delivered to



Payment method :

Delivery address :

Delivery Person:

Billing address :

Shipping fee :

Invoice delivery: During invoice order delivery, together with the order to the invoice address

It will be delivered.


The BUYER has the right to withdraw without having to show any reason within 14 days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated.

However, the product cannot be returned for products that are specially prepared for the BUYER, offered for sale and/or imported for certain days such as New Year's Eve, holidays, mother's day, campaign and promotional products; The BUYER accepts these conditions and carries out his shopping.

In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within 14 days and the product must not be used/opened in accordance with the provisions of Article 6 of this contract. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued)

b) The products to be returned within 14 days must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any. The product price is returned to the BUYER within 10 days following the receipt of these documents to the SELLER.

The shipping cost of the product returned due to the right of withdrawal shall be borne by the SELLER in domestic orders and by the BUYER in international orders. The SELLER does not refund the shipping fee collected from the BUYER while selling the product.

While the product is being returned to the SELLER, the copy of the E-archive invoice submitted to the BUYER during the delivery of the product must also be returned (in order to ensure consistency in our accounting records), and the invoice should not be sent to the SELLER with the product or within 5 days after the product is sent at the latest. In the event of a refund, the product will be sent back to the BUYER with a counter-payment in the same way. On the invoice to be returned with the product, the phrase "return invoice" will be written and signed by the BUYER.


The use of the right of withdrawal is subject to the condition that the product cover and warranty band are not opened, no changes have been made, the product is not deformed or the original design of the product is not damaged. The right of withdrawal cannot be exercised for products that are not suitable for return due to their nature and are in danger of deteriorating quickly or are likely to expire.



In case of default of the BUYER, the BUYER agrees to pay the loss and damage of the SELLER due to the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER shall not be obliged to meet any claim for loss or damage.


In the implementation of this contract, Turkish Law and laws are valid; Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services and resides, up to the value declared by the Ministry of Industry and Trade; For values ​​exceeding the declared value, the courts and enforcement offices in the SELLER's residence are authorized.

The SELLER submits its applications regarding complaints and objections to the T.C. Purchasing goods or services within the monetary limits determined by the Ministry of Industry and Trade in December every year or having a residence.

bottom of page